Verbex VT-WCS2 Number Calling System Wireless Hospital/Restaurant Pager Queue Management System

How the System Works:

1. Customer Takes a Number Ticket:

   • Upon arrival, customers go to the service station and take a numbered ticket printed by a thermal printer.

   • The ticket displays their queue number and may include additional information like estimated wait time or service type.

2. Customer Waits for Service:

   • Customers wait in the designated waiting area until their number is called.

   • The system ensures a fair and organized queue, reducing confusion and frustration.

3. Counter Worker Calls the Customer:

   • When it’s the customer’s turn, the counter worker presses the corresponding number on the keypad transmitter.

   • The system then announces the customer’s number and the counter number they should proceed to.

4. Display Screen Updates:

   • The customer’s number and the counter number are displayed on a digital display screen.

   • This visual cue helps customers easily identify where they need to go.

5. Voice Announcement:

   • The system includes a voice reporting feature that audibly calls out the customer’s number and the counter number.

   • This is especially helpful in noisy environments or for customers who may not be able to see the display screen clearly.

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Key Features:

• Thermal Printer: Prints queue tickets quickly and quietly, ensuring a smooth start to the queuing process.

• Keypad Transmitter: Allows staff to call customers efficiently by entering their queue number.

• Digital Display Screen: Shows the current customer number and counter number for easy reference.

• Voice Reporting: Provides audible announcements to guide customers to the correct counter.

• Pager System (Optional): In settings like restaurants or nursing homes, wireless pagers can be provided to customers, alerting them when their turn arrives.

• Customizable Settings: The system can be tailored to suit the specific needs of different environments (e.g., multiple service types, priority queues).

• Efficient Queue Management: Reduces wait times, improves customer satisfaction, and enhances operational efficiency.

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Applications:

1. Restaurants:

   • Manage dine-in queues and notify customers when their table is ready.

   • Use pagers to allow customers to wait comfortably without standing in line.

2. Banks:

   • Streamline customer service by directing them to the appropriate counter (e.g., deposits, loans, inquiries).

3. Hospitals and Clinics:

   • Organize patient queues for registration, consultations, or pharmacy services.

   • Ensure patients are called in an orderly manner, reducing congestion.

4. Nursing Homes:

   • Assist staff in managing resident requests or service calls efficiently.

5. Service Centers:

   • Improve customer experience by minimizing wait times and providing clear instructions.

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Benefits:

• Improved Customer Experience: Reduces confusion and wait times, leading to higher customer satisfaction.

• Enhanced Efficiency: Streamlines operations and allows staff to focus on delivering quality service.

• Professional Image: Projects a modern and organized image for your business or facility.

• Scalability: Can be adapted for small or large establishments with multiple counters or service points.